What do I need to do if I want self-exclusion?

To request self-exclusion, contact the ai78 support team directly — via live chat or email at support@ai78.lat. As soon as we receive your request, we will deactivate your account and you will not receive any promotional messages during that period.

What should I do if someone I know seems to be affected by problem gambling?

If a friend or family member appears to be losing control over their gaming, start by having an open conversation with them. You can let us know at support@ai78.lat for help regarding their account at ai78. We will take the necessary steps with full confidentiality.

🛡️ Safe Gaming

ai78's Responsible Gaming — Your safety is our priority

Gaming should be a source of enjoyment — not stress or worry. ai78 is committed to helping you play safely and with awareness.

Our Commitment

We believe mindful gaming is the best gaming

ai78 is an entertainment platform. We want every one of our users to enjoy games with pleasure and in full control. Gambling should never be considered a source of income and should never be used as a way to recover money that has been lost.

Gaming on our platform is only permitted for those aged 21 or above. ai78 provides a range of effective tools and guidelines with each player's wellbeing and safety in mind — so you can always stay in control of your gaming.

Important Warning

If you or someone you know feels that gambling is getting out of control, contact the ai78 support team right away. We are always here for you through our 24/7 live chat support and by email at [email protected].

Safety Tools

ai78's Safe Gaming Tools

ai78 provides these effective tools to keep your gaming experience safe.

Set Deposit Limits

Set daily, weekly, or monthly deposit limits. Once a limit is set, you will not be able to deposit more than that amount — it is the simplest way to protect your budget.

Session Time Limits

Decide in advance how long you will play. After the set time, the platform will alert you and suggest taking a break. Avoiding long playing sessions is an important part of healthy gaming habits.

Cooling-Off Period

If you feel you need a short break, you can temporarily close your account for a set period. During this "cooling-off" period you will not be able to log in — take some time to clear your head and come back.

Self-Exclusion

If you need a longer break, choose self-exclusion. During this time your account will be completely inactive and you will not receive any promotional communications. It is an effective step to take.

Gaming History Review

You can view your gaming history, deposit, and withdrawal records at any time. Analyse your spending patterns and make informed decisions — transparency is the foundation of safe gaming.

24/7 Support

For any concerns about gaming, the ai78 support team is always ready. Contact us in Bengali or English via live chat or email — we are here to help without judgement.

Warning Signs

Recognise the signs of problem gambling

If any of the signs below appear in you or someone you know, it is time to seek help. ai78 is always by your side.

Repeatedly playing to try to win back money that has been lost
Being unable to control the amount played or the time spent playing
Losing focus on family, friends, or work
Lying about or hiding gaming activity
Feeling restless or irritable when unable to play
Spending beyond your means or taking on debt
Repeatedly trying and failing to stop gaming

Ask Yourself

Is gaming still enjoyable?

Healthy gaming at ai78 means gaming is a small, enjoyable part of your life — not your whole life. Ask yourself these simple questions:

Do you have a budget?

Only spend money that you can afford to lose without it affecting your daily life. Never play with savings or borrowed money.

Is your time in check?

Set a time limit before each session and stick to it. Always put family and work time first.

Is gaming bringing you enjoyment?

If the game becomes a source of stress or worry, take a break. If the fun is gone, stop — that is the healthy mindset.

Do you have a plan?

Gaming is not a way to earn money. There is no guarantee of winning in any session — play for entertainment, not in hope of profit.

Age Verification

21+ — For adults only

Opening an account and gaming at ai78 is strictly for those aged 21 or above. This is not just our rule — it is our ethical responsibility to protect minors.

If you become aware that an underage person is using this platform, please notify us immediately at [email protected]. We will act quickly.

Age Verification Process

At registration and at any point when required, ai78 may request identification documents to verify age. This process is essential for the safety of all our users.

Account Security

Keep your account password secure and do not share it with anyone — especially underage family members. Do not forget to log out.

Need Help?

We are here for you

For any concerns about gaming, the ai78 team is always ready to help in Bengali and English.

Live Chat Support

Talk to us directly in Bengali or English via live chat, 24 hours a day, 7 days a week. Get immediate help with self-exclusion, deposit limits, or any other matter.

Contact by Email

You can send any responsible gaming request or concern by email. Our team will respond promptly. Email: [email protected]

FAQ

Questions and Answers About Responsible Gaming

You can set daily, weekly, or monthly deposit limits from the Settings section of your account at ai78. Once a limit is set, you will not be able to deposit more than that amount. For help with this, contact us via live chat or at [email protected].

To request self-exclusion, contact the ai78 support team directly — via live chat or email at [email protected]. As soon as we receive your request, we will deactivate your account and you will not receive any promotional messages during that period.

Yes, ai78 is entirely an entertainment platform. Gaming here should not be considered a source of income. The outcome of every game is random — no strategy or method can guarantee a win. Always play within your means.

If a friend or family member appears to be losing control over their gaming, start by having an open conversation with them. You can let us know at [email protected] for help regarding their account at ai78. We will take the necessary steps with full confidentiality.

Cooling-off is a temporary break — usually for a few days or weeks. During this time you cannot access your account, but you can return to it normally afterwards. Self-exclusion is a longer-term measure — it applies to more serious concerns and you will need to contact ai78 support before the account can be reactivated.

Yes, gaming at ai78 is only for those aged 21 and above. Age is verified at registration and identification documents may be requested if needed. If an underage person is found using this platform, their account will be permanently closed.

Enjoy ai78 Safely

Play responsibly, play with enjoyment. Explore our game categories or check the FAQ for any questions.

Slot Games Cricket Betting Live Casino View FAQ Homepage

Learn More