All your questions answered at ai78

Opening an account at ai78 is simple and quick. Go to the sign-up page and enter your mobile number and a strong password. Fill in all details accurately, as identity verification may be required later at the time of withdrawal. Please note that ai78 is for users aged 21 and above only.

When you log in from a new phone or computer, ai78 may trigger a verification step for security purposes. An OTP code is usually sent to your registered mobile number. Once you enter that code, the new device is marked as trusted. If you face any issues, contact our 24/7 live chat directly.

Passwords at ai78 must be at least 8 characters long and should include uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Avoid simple passwords (such as "12345678" or your date of birth). Do not share your password with anyone and change it regularly to keep your account secure.

Yes, after logging into your account you can update your email, phone number, and address from the profile settings. However, changing certain core details (such as identity document information) may require assistance from the support team. Re-verification may be needed after any changes, so always keep your account updated with accurate information.

No, only one account per user is allowed at ai78. If a person has multiple accounts, they may be closed and there is a risk of deposited funds and bonuses being cancelled. If you have trouble accessing your old account, do not open a new one — contact us directly via live chat or email instead.

ai78 currently supports three mobile payment methods for deposits: bKash, Nagad, and Rocket. Note that Rocket is the mobile wallet of Dutch-Bangla Bank. All three methods are available from anywhere in Bangladesh and transactions are fast and secure.

To deposit with Nagad, first go to the cashier or deposit page on ai78. Select Nagad there and you will receive a payment number and instructions. Open your Nagad app, choose the "Send Money" or "Payment" option, and send the exact amount to the displayed number. Your ai78 wallet balance will be updated within a few minutes of the transaction being completed.

The minimum deposit amount at ai78 for all payment methods (bKash, Nagad, and Rocket) is ৳500. This amount is the same for each method. On your first deposit, you can receive a 200% welcome bonus — meaning if you deposit ৳1,000 you get ৳2,000 in bonus and can start playing with a total of ৳3,000.

ai78 does not charge any deposit fee of its own. However, bKash, Nagad, or Rocket may deduct a small service charge for the transaction — this is governed by each mobile wallet's own policy. Check your mobile wallet app or their support page to find out the exact amount. The full amount you deposit will be added to your account on ai78's end.

The minimum withdrawal amount from ai78 is ৳1,000. Withdrawal processing is generally completed within 5 to 30 minutes. When withdrawing, use the mobile wallet number registered to your account and make sure the wallet is active.

Decimal odds are very easy to understand. Say the odds on a match are 2.50. If you place a bet of ৳100 and win, your total return will be ৳100 × 2.50 = ৳250 — which includes your original stake of ৳100 and a profit of ৳150. The higher the odds, the lower the chance of winning but the greater the potential reward. Odds cannot go below 1.0 as that would guarantee a loss.

Live in-play betting is the ability to place bets in real time while a match is ongoing. Odds continue to update every ball or every over after the match has started. This allows you to watch how the match is unfolding and place bets based on the situation. For example, you can bet on how many runs will be scored in an over or when the next wicket will fall — these types of bets can be placed live.

ai78 offers betting on BPL, IPL, T20 World Cup, and ICC tournaments as well as various international cricket series. For example, in matches like Bangladesh vs India you can bet on markets such as match winner, toss, and top run scorer. Visit the cricket page to see available matches and markets.

The most commonly used cricket betting markets at ai78 are: match winner (which team will win), toss result, total runs (how many runs will be scored in a specific innings), top batter, first wicket partnership, and man of the match. Over-by-over markets are also quite popular in T20 matches. You should carefully read the rules of each market before playing.

If a match is declared no-result due to rain or any other reason, or is played with fewer overs than scheduled, ai78 generally refunds the bet amount (Voids it). However, if an official result is announced via the Duckworth-Lewis (DLS) method, the bet is settled according to that result. The settlement rules for each market are detailed on the Terms & Conditions page.

ai78 has three VIP levels: Bronze, Silver, and Gold. At the Bronze level, you can earn up to 0.4% weekly cashback. Silver offers up to 0.8%, and Gold offers up to 1.2% weekly cashback. Moving to a higher level unlocks additional exclusive benefits and offers beyond cashback.

VIP level progression happens through regular play. The more actively you bet and game on ai78, the sooner you create the opportunity to move up to the next level. Consistent activity is required to move from Bronze to Silver, and from Silver to Gold. Contact live chat for detailed conditions on VIP progression.

The weekly cashback is calculated based on your total betting activity from the previous week. The cashback percentage set for your current VIP level applies — for example, up to 1.2% at the Gold level. Each week on a set day, the cashback amount is automatically added to your ai78 wallet.

In addition to the highest cashback rate, Gold VIP members receive priority support, exclusive promotional offers, and the opportunity to participate in special tournaments or events. Several other exclusive benefits, including personalised service and higher withdrawal priority, are reserved for Gold members.

The terms for VIP cashback are generally much more flexible than those for the welcome bonus. To learn about the specific conditions that apply when using cashback funds, visit the Terms & Conditions page or contact the support team. The wagering requirement for the welcome bonus is just 10 times the bonus amount — meaning a ৳2,000 bonus requires a total of ৳20,000 in bets.

ai78 is for players aged 21 and above only. Keeping minors protected from gaming and betting is our responsibility. Providing false information during age verification will result in account closure. If you know of any minor using ai78, please notify support immediately.

If you want to take a temporary break, you can use ai78's Cooling-Off feature. Account access can be temporarily suspended for a specific period of time. To activate this feature, apply from the account settings or inform the support team. No account activity will be possible during the break period.

Self-exclusion is a powerful tool to keep yourself away from ai78 for an extended period (or permanently). Once activated, your account becomes completely inactive and re-entry is not possible during that period. To apply for self-exclusion, contact us directly via live chat or email — our team will assist without any conditions.

ai78 offers the option to set a deposit limit to help you stay in control of your budget. Go to account settings to set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately, but increasing it may involve a waiting period — this protects you from spending extra money on impulse.

Certain signs may indicate problematic gaming: betting beyond your budget, repeatedly playing to recover losses, reduced attention to family or work, or feeling restless without gaming. If you notice these signs, take a break and contact ai78 support. Visit the Responsible Gaming page for more information and help.